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Orders
How do I track my order?
Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.
Can I modify or cancel after it has been placed?
We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.
What payment methods do you accept?
We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards.
Shipping
What shipping options do you offer?
We offer a variety of shipping options to cater to different customer preferences. Standard shipping is the most economical choice with a delivery time of 7 days, while expedited shipping provides a faster delivery option at an additional cost.
How much does shipping cost?
The exact shipping costs are calculated based on the destination and the weight of the items in the customer's shopping cart. Customers can view the shipping costs during the checkout process before completing their purchase.
Do you ship internationally?
Yes, we do offer international shipping to many countries. During the checkout process, customers can select their country, and shipping costs and estimated delivery times will be provided accordingly.
Returns
What is your return policy?
Full details of our returns terms, including the returns window and which items are eligible, are set out in our refund policy. Please note that custom-built and made-to-order items are treated differently to stock items. If you are unsure, call the team on 0161 688 6737 before ordering.
How do I initiate a return?
Contact us on 0161 688 6737 or by email with your order number and we will talk you through the process. Please get in touch before returning anything so we can arrange collection or delivery correctly — these are heavy industrial items and most cannot be returned by standard post. Full terms are in our refund policy.
Are there return shipping fees?
If the return is due to an error on our part — a damaged or incorrect item — we will cover the return carriage. For other returns, carriage arrangements and costs are set out in our refund policy. Because these are heavy items, please call 0161 688 6737 so we can arrange the right collection method rather than arranging your own carrier.
Warranty
What is your warranty policy?
Our workbenches are fully welded in Britain and built to take industrial use. Warranty cover applies against manufacturing defects in materials and workmanship, and the terms vary by product. For the cover that applies to a specific item, call 0161 688 6737 or email us with the product and we will confirm in writing before you order.
How do I register my product for warranty coverage?
Keep your order confirmation or invoice — that is your proof of purchase and is what we work from for any warranty query. If you need anything confirmed, call 0161 688 6737 or email us with your order number.
What is not covered under the warranty?
Cover does not extend to damage caused by misuse, accidents, modification, or repairs carried out by anyone other than us. For the exclusions that apply to a specific product, call 0161 688 6737 and we will confirm before you order.
Wholesale
Do you offer wholesale pricing for bulk orders?
Absolutely! We offer competitive wholesale pricing for customers interested in purchasing our products in larger quantities. Our wholesale pricing is tiered, meaning that the more units you order, the lower the per-unit cost. To inquire about our wholesale pricing and terms, please contact our dedicated wholesale team.
What are the minimum order quantities for wholesale purchases?
Our wholesale program has minimum order quantity requirements to ensure you receive the best possible pricing and to streamline the fulfillment process. The minimum order quantities vary depending on the product. For detailed information on minimum order quantities, product availability, and bulk pricing, please get in touch with our wholesale team.
Gift Cards
How can I redeem my gift card?
Redeeming a gift card is a straightforward process. During the checkout process, there will be an option to enter your gift card code. Simply input the unique code found on your gift card, and the corresponding value will be applied to your total purchase.
Do gift cards have an expiration date?
Our gift cards typically do not have an expiration date. We want recipients to have the flexibility to use their gift cards at their convenience.