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Frequently Asked Questions

General Questions

At UK Workbenches LTD, we have a heritage of over 12 years in manufacturing premium quality workbenches. Our experienced team ensures that each product meets unique customer needs. We pride ourselves on offering a wide array of products at competitive prices. We aim to deliver fully assembled products in approximately 10-15 working days at no additional cost in most instances.

Our business hours are from 6.30am to 5pm, Monday to Thursday and 7am to 1pm on Fridays (excluding bank holidays). We are closed on Saturdays and Sundays.

If ordered via the website, you will receive an acknowledgement of the payment made, and a VAT invoice will be sent to you either by email or post.

Given the wide variety of customisable options we offer, we typically manufacture each workbench to order to ensure it meets the specific requirements of each customer. However, we do offer some ready-made options on our special offers page that are immediately available.

UK Workbenches LTD is based in Mossley, close to Ashton-under-Lyne in the North West of England.

Specification Questions

The gap between the bottom shelf and the worktop is 610mm.

Yes, you can carry out welding work on our steel top workbenches. By default, our workbenches come with galvanised tops made from 2mm galvanised steel sheet. However, if you require a non-galvanised top for welding purposes then please contact us or go to our welding benches section.

The dimensions of the upper shelf are the same as the length of the workbench, with a depth of 300mm. It is positioned 300mm above the worktop.

Yes, when you order a vice from UK Workbenches Ltd, it comes with the necessary bolts for attachment. However, for ease of transportation, we do not fit the vice to the workbench. The worktop is pre-drilled with holes so that you can easily fit the vice yourself upon delivery. The vice is usually located in a cupboard or tied to the shelf for your convenience.

The rear lip is a 40mm tall piece of galvanised steel at the back of the workbench. Its purpose is to prevent items from falling off the back of the workbench. If you do not require the rear lip, we can omit it from your workbench at no extra cost. Please let us know your preference when placing your order.

The louvre panels and tool panels are 445mm in height and the length of the bench.

The galvanised cupboards supplied by UK Workbenches Ltd measure 600mm x 600mm, matching the depth of the workbench.

The size of a standard drawer is 413 x 455 x 90mm.

Yes, all standard steel cupboards and drawers from UK Workbenches Ltd come with a lockable door/drawer. 2 keys are provided per lock.

A1: Our medium-duty workbenches do not come with vice plates, as it is uncommon to use a vice with this type of workbench.

A2: Yes, all our heavy-duty and super heavy-duty workbenches come with vice plates as a standard feature. The vice plate is located in the steel frame on the front right-hand side when facing the front of the workbench. If you prefer, we can also place the vice plate on the left-hand side at no extra cost. Simply inform us of your preference when placing your order.

A3: The standard vice plate on our heavy-duty and super heavy-duty workbenches measures 230mm x 110mm x 3mm.

A1: Our medium-duty workbenches are equipped with all-metal leveling feet, providing approximately 20mm of adjustment on each leg.

A2: By default, our heavy-duty and super heavy-duty workbenches do not come with leveling feet. However, if you require leveling feet for your workbench, please let us know and we can offer an additional price for supplying the workbench with all-metal leveling feet.

Our stainless steel workbenches utilise 30 x 30 x 1.5mm box section steel. We offer this in 2 grades – 430 and 304.

For our heavy-duty and extra heavy-duty workbenches, we use 50 x 50 x 5mm angle steel.

Our medium-duty workbenches feature 38 x 38mm and 25 x 50mm hollow sections of steel.

Technical Questions

Yes, our workbenches can support powered machinery as long as it remains within the Uniformly Distributed Load (UDL) weight limit specified for the workbench. However, please note that the vibration generated by machinery may require a reduction in the specified UDL, depending on the weight of the machine and the amount of vibration. It is important to avoid using powered machinery on a workbench with a steel top alone.

For supporting powered machinery, it is recommended to use either a 45mm solid wood worktop or a steel worktop on top of a 45mm solid wood surface. If you have any concerns or need further assistance regarding the compatibility of your machinery with our workbenches, please feel free to contact us.

Colour Questions

The standard colour of our medium-duty cupboards, drawers, and units was changed in July 2016. Therefore, if you ordered your previous cupboard/drawer before that date, it may have a different colour than the current standard.

Yes, other colours are available; however, please note that an additional charge will apply unless you place a large order of 20+ workbenches. For specific colour requirements, please contact our sales team to discuss your options.

Yes, UK Workbenches Ltd offers other standard colours at no extra cost. These colours include dark grey (RAL7016), red (RAL3000), silver (RAL9006), yellow (BS08E51), white (RAL9003), black (RAL9005), light grey (BS00A05), and green (BS14C39). Please let us know your colour preference when placing your order.

Dimension Questions

The main dimensions of length x depth x height can have a tolerance of up to plus or minus 5mm.

The standard height of the light rail is 2100mm from the floor to the top, and it overhangs by 300mm.

Yes, alternate workbench dimensions are available. However, they may incur an additional cost. Please contact us at 0161 6886 737 for further information.

Yes, the standard height can be varied for a small charge of £20.00. Please ensure that this requirement is noted on your order. If you require special heights for packing workbenches, please check with us at 0161 6886 737.

The standard height of the workbenches is 840mm, except for packing workbenches, where the standard height is 900mm.

Delivery Questions

Please refer to our shipping policy.

All of our products are delivered using external couriers, so we can only provide a potential delivery day. However, if you want a call from the local courier on the day, please request a 'book service' when placing your order, and we will arrange for you to receive a call regarding your delivery.

There are several delivery time options available, each with its associated cost:

  • Request an AM delivery - £20.00 + VAT
  • Request a PM delivery - £20.00 + VAT
  • Saturday delivery - £85.00 + VAT
  • Delivery between 10.00am - 16.00pm - £30.00 + VAT
  • Request a 7-hour booking window - £20.00 + VAT

Yes, we can arrange deliveries on Saturdays for an additional cost of £85.00 + VAT.

Yes, delivery costs will be worked out on an individual basis. Please contact us for further information.

Yes, please let us know at the time of order. If possible, provide a contact name and number for the person who will be taking delivery of the product(s).

Our target is to deliver within 10 working days from receipt of order. However, please note that delivery times can vary depending on the current volume of orders and the type of product you are ordering.

No, but please be aware of the following:

  • A1: Typically, your order will be delivered on a vehicle with a single driver.
  • A2: The courier companies will not carry orders upstairs or use a lift.
  • A3: Deliveries are 'kerb side' deliveries, which means the driver is not authorized to carry our products up or down steps or through a building.
  • A4: The driver will not remove packaging or take it away.

Loading Questions

  • A1: The medium-duty workbenches will support a 350kg UDL (uniformly distributed load).
  • A2: The heavy-duty workbenches will support a 1000kg UDL (uniformly distributed load).
  • A3: The super heavy-duty workbenches will support a 1500kg UDL (uniformly distributed load).
  • A4: The packing workbenches will support a 350kg UDL (uniformly distributed load).
  • A5: The stainless steel workbenches will support a 350kg UDL (uniformly distributed load).

The standard castors fitted are a set of four swivel castors that carry a maximum load of 450kg. If, however, a heavier carrying capacity is required, please speak with us, as heavier-duty castors can be offered once we know the specific requirement.

Pricing Questions

There is an option to select VAT in the top right-hand side. Alternatively, you can select "do not include VAT." VAT is shown at the prevailing rate at the time of order.

UK Workbenches strives to offer competitive pricing. If you do find a cheaper price elsewhere, please contact us, and we will gladly review our costs to see if we can offer a more competitive price for an identical item.

UK Workbenches will consider discounts on multiple orders. Each case is different, so please contact us at 01457 837146 or email sales@ukworkbenches.com and let us know your geographical location for delivery. We will then assess our costs, particularly carriage, and offer a discount to reduce your overall purchase price.

How do I place an order?

Yes, simply follow the step-by-step process below:

  1. Browse the product range and choose the one that suits you and add it to your shopping basket.
  2. Choose and select from our comprehensive range of accessories and add them to your shopping basket. Please check if the specific accessories selected will fit within the length of your workbench. If you are unsure, please call us on 0161 6886 737 or email sales@ukworkbenches.com.
  3. Once you are happy with your order, click on the 'shopping basket' located at the top of the page and check your order. Add any additional comments, including delivery instructions, and proceed to checkout.
  4. Confirm your contact details, billing and delivery address, and select your payment method.
  5. Complete your order based on the selected payment method and accept our terms and conditions.

Yes, simply call us on 0161 6886 737. Our friendly staff will be able to help and advise you on any particular questions or if you are unsure about what you want to order.

If you prefer to order via email, simply email sales@ukworkbenches.com. We aim to answer emails within 24 hours of the initial request.

Payment Methods Questions

Yes, debit and most credit card payments are welcome online or over the phone. We currently don't charge for using a credit card.

Yes, you can request a proforma invoice by sending an email to sales@ukworkbenches.com, or call us on 0161 6886 737.

We offer a credit account facility to businesses with a good credit history. Please call us on 0161 6886 737 or email sales@ukworkbenches.com for more details.

Yes, through our Payment Service Providers like Paypal and Shopify.

For large value orders (£10,000+), UK Workbenches Ltd may require a deposit and stage payments. For more details, please contact us.

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